Privacy Policy

At Sandtex Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website durablepaintsus.com or make a purchase from us.

By using our website, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

• Contact Details: Name, email address, telephone number, shipping and billing addresses
• Payment Information: Credit card details, PayPal account information, and other payment method details (processed securely through our payment partners)
• Account Information: Username, password, and preferences for registered users
• Order History: Details of products you have purchased from us

Technical Information

• Device Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: Information about how you use our website, products, and services
• Location Data: Information about your location, which we may derive from your IP address

Communications

• Records of your communications with us, including emails and customer service inquiries
• Your preferences in receiving marketing from us and your communication preferences

2. How We Use Your Information

We use the information we collect about you for various purposes, including:

• To Process Your Orders: To process and fulfill your purchases, including payment processing and product delivery
• Customer Service: To provide customer support and respond to your inquiries
• Website Improvement: To improve our website, products, and customer experience
• Personalization: To personalize your shopping experience and provide content and product recommendations tailored to your interests
• Marketing: To send you promotional materials and offers, where you have consented to receive such communications
• Security: To detect, prevent, and address technical issues, fraud, or other potentially illegal activities
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Legal Basis for Processing

Our processing of your personal information is based on the following legal grounds:

• Performance of a Contract: When processing is necessary for the performance of a contract to which you are party, such as when you purchase products from us
• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services and marketing, provided these interests are not overridden by your rights
• Consent: When you have given us explicit consent to process your personal data for specific purposes
• Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject

4. Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

• Service Providers: With trusted third-party service providers who perform functions on our behalf, such as payment processing, order fulfillment, website hosting, data analysis, and marketing services
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
• Legal Requirements: When required by law, or to protect our rights, property, or safety, or that of our customers or others
• With Your Consent: For any other purpose disclosed by us when you provide the information, with your consent

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. International Data Transfers

As a UK-based company serving customers worldwide, your personal data may be transferred to, stored, and processed in countries outside of your country of residence, including the United Kingdom. We ensure appropriate safeguards are in place to protect your personal data when transferred internationally, including:

• Transferring to countries approved by the European Commission as providing adequate protection
• Implementing standard contractual clauses approved by the European Commission
• Ensuring recipients in the United States are certified under the EU-U.S. Data Privacy Framework

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Our security measures include:

• SSL Encryption: All payment transactions are protected with secure socket layer encryption
• PCI Compliance: We adhere to Payment Card Industry Data Security Standards
• Secure Payment Gateways: Your payment details are processed through our trusted, certified payment partners
• Data Protection: We never store your complete payment information on our servers
• Access Controls: Limiting access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: The right to request copies of the personal data we hold about you
• Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
• Right to Erasure: The right to request that we erase your personal data, under certain conditions
• Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions
• Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions
• Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions
• Right to Withdraw Consent: Where we are relying on consent to process your personal data, you have the right to withdraw your consent at any time

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to track the activity on our service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use the following types of cookies:

• Essential Cookies: Necessary for the website to function and cannot be switched off in our systems
• Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization
• Targeting Cookies: Set through our site by our advertising partners to build a profile of your interests

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

10. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any information on this website or through any of its features. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

We aim to respond to all legitimate requests within one business day.