Term and Conditions

Welcome to Sandtex Store. These Terms and Conditions govern your use of our website and services. By accessing durablepaintsus.com and making a purchase, you agree to be bound by these terms.

1.1 Account Registration

When creating an account with Sandtex Store, you agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

1.2 Prohibited Activities

You may not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Submit false or misleading information
• Resell our products for commercial purposes without authorization

2.1 Product Range

Sandtex Store specialises in premium building materials and treatment products including:

• Interior and exterior paints
• Masonry paints and treatments
• Woodcare and garden furniture products
• Floor, wall, and roof materials
• Primers, undercoats, and putty
• DIY building materials

2.2 Product Information

We strive to provide accurate product descriptions, colours, and specifications. However, please note:

• Actual colours may vary due to monitor settings
• Product performance may vary based on application conditions
• Always test products in small areas before full application

3.1 Order Process

Ordering from Sandtex Store involves the following steps:

• Product selection and addition to cart
• Provision of accurate shipping information
• Payment authorisation
• Order confirmation via email
• Order processing within 1-2 business days

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing and Currency

All prices are displayed in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes.

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95) via DHL or FedEx – 10-15 business days after dispatch
• Free Shipping via EMS for orders £50+ – 15-25 business days after dispatch

4.2 International Shipping

We ship worldwide excluding some Asian and remote regions. International customers are responsible for:

• Customs duties, taxes, and import fees
• Providing accurate customs documentation
• Any additional charges imposed by local authorities

4.3 Delivery Responsibilities

Once products are delivered to the specified address, responsibility for the goods transfers to the customer. Please inspect deliveries promptly for damage.

5.1 Return Eligibility

We accept returns and exchanges within 15 days of delivery. To qualify, items must be:

• In original, unopened packaging
• In the same condition as received
• Accompanied by original receipt or proof of purchase

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened paint containers of any type
• Opened treatment and chemical products
• Custom-mixed or tinted paints

5.3 Return Process

Returns require prior authorization. Contact [email protected] with your order details to initiate the process.

5.4 Refund Processing

Refunds are processed to the original payment method within 3-5 business days after we receive and inspect returned items. Shipping charges are non-refundable except in cases of our error.

All content on durablepaintsus.com, including:

• Logos, trademarks, and brand names
• Product descriptions and images
• Website design and layout
• Technical documentation

are the property of Sandtex Store and are protected by intellectual property laws. You may not use our intellectual property without express written permission.

7.1 Product Use

Sandtex Store provides products for professional and DIY use. We are not liable for:

• Improper application or misuse of products
• Results that differ from expectations due to surface conditions or application methods
• Consequential damages arising from product use

7.2 Website Availability

We strive to maintain website availability but are not liable for temporary unavailability due to maintenance or circumstances beyond our control.

7.3 Maximum Liability

Our maximum liability to any customer shall not exceed the total purchase price of the products in question.

We respect your privacy and handle personal data in accordance with applicable data protection laws. Please refer to our separate Privacy Policy for detailed information.

These Terms and Conditions are governed by the laws of Scotland and the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of Edinburgh, Scotland.

We reserve the right to modify these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms.